Kaitlyn Cua: Partner Success Manager in San Francisco, California

Building + retaining partnerships w/ a focus on nonprofit, education + community services. Creative w/ solution oriented. Working cross-functionally w/ planning, logistics, procurement to ensure smooth service. Confident use of Google Suite create + provide partners w/ yearly ordering tools + reports. Customer-first mentality - providing active support + long-term solutions for active challenges. Data-driven + detail oriented; takes pride in creating processes + organization to simply operations. Monitoring + building out Partner Success department tools + sales development. Maintenance of high-touch internal sheets + order processing tools; responsible for managing sales invoices via Business Central, R365.

Creative ownership of merchandising; elevated sales performance through daily/weekly assessment of business opportunities - redesigned merchandising presentations as needed. Planned, developed + executed seasonal display installations, driving customer engagement + sales. Leadership + training: led team trainings on customer service, stock-to-sales processes and standards. Expertise in use of power tools + floor installations, enhancing fixture installations + store aesthetics. Inventory + operations management: managed receiving, as well as back-of-house merchandise.

Supported SVP's + Directors w/ coordination of B2B roadshows + logistics for partner retailers, including Walmart, Target, Hot Topic, etc. Contributed to retailer + seasonal business research decks, collaborating closely with Director of RBD on quarterly + yearly strategic projects. Responsible for store visits on a weekly/monthly basis, gathering insights + data to inform current + upcoming retail strategies. Developed expertise in SAP systems, SRM procurement, + PO coding.

Co-managed profitable +1 million/annual revenue store. Lead with a focus on training + loss prevention; oversaw the installation of seasonal display + window projects, leveraging business projections to design engaging visual concepts. Created original content + enhanced social media presence + local customer engagement. Mastered customer service, payroll, sales projections/reporting + scheduling. Lead end-to-end content production, editing + posting on Instagram and Facebook. Orchestrated out-of-store photo shoots. Generated weekly + monthly marketing campaigns.